Roborock has received Canstar’s 2026 Most Satisfied Customers award for robot vacuums, with Australian respondents rating the brand highest overall among the robotic vacuums covered by the survey.
Canstar surveyed 354 Australians about robot vacuums they had owned or used in the previous three years. Participants rated satisfaction across Overall Satisfaction, Performance, Features and Functionality, Battery and Charging Performance, Design, Ease of Use and Value for Money. Roborock was ranked first and was the only brand to receive five stars in every category, according to the announcement.
Customer feedback cited as central to development
Danni Li, Roborock’s marketing lead, said the company was honoured by the Canstar award. She said Roborock measures success by how much it can reduce the complexity of daily chores and give customers more time for what they enjoy. Li also said consumer centricity is a core value and that Roborock’s R&D team uses real customer feedback to shape future products, including what users like, dislike, find slowing them down at home and wish the products offered. She described the award as particularly meaningful because it was decided by people who actually use robotic vacuums.
New mopping models launched in Australia
Roborock recently launched the Saros 20 Flow and Qrevo Edge 2 Flow in Australia. Both models use SpiraFlow 2.0, an upgrade to Roborock’s original roller mop system, intended to improve the mopping experience. The system is designed to handle sticky messes and spills with 16 pressurised clean-water outlets that distribute water across the roller, a faster roller rotation of 240RPM, 2.5 times downward mopping pressure and a new pressurised 100ºC self-cleaning fresh-water roller wash. Roborock cites a 99% bacterial removal rate for the washing process.
Saros 20 Flow
The flagship Saros 20 Flow has an ultra-slim 8.98cm body, 36,000Pa suction and AdaptiLift Traverse 3.0, which Roborock says can climb double-layer thresholds up to 8.8cm. Its AI RGB recognition is designed to identify different floor surfaces and types of mess so cleaning can be adjusted. The model also features a DuoDivide main brush and dual lifting side brushes, with Roborock citing a 0% hair-tangling rate, plus a new RockDock with 100ºC pressurised mop washing and automated detergent dispensing.
Qrevo Edge 2 Flow
At 8.98cm, the Qrevo Edge 2 Flow is described as one of the slimmest roller-mop robot vacuums on the market. It has 35,000Pa HyperForce suction and the upgraded SpiraFlow 2.0 system for everyday messes, spills and grime. For homes with pets, Roborock claims a 100% hair pick-up rate on floors and a 15% higher pet-hair pick-up rate. The model’s AI RGB recognition identifies floor types and spills and automatically adjusts waterflow. It also recognises carpeted rooms, lifts the roller mop by up to 15mm and uses an Automatic Roller Shield intended to keep carpets dry.
The award announcement also introduces the two new mopping models to the Australian market, with Roborock presenting several performance figures as company claims.