PSB Industries has introduced a Remote Monitoring Service for customers that operate its systems for dehydrating and purifying gases and liquids. The company says the offering combines installed hardware, secure connectivity and ongoing OEM technical support to give customers continuous visibility into system status and alarm activity.
According to PSB, the service is intended to help customers identify abnormal operating conditions earlier, reduce unplanned downtime and improve long-term reliability. The company says operating authority remains with on-site personnel, while PSB provides remote oversight and support.
The offering is aimed at customers operating PSB systems and is described as an added layer of oversight rather than a replacement for on-site control.
What the service includes
PSB says the Remote Monitoring Service is built around several core deliverables:
- an OptixEdge industrial edge gateway;
- secure cloud-connected data collection;
- continuous alarm monitoring;
- remote troubleshooting and diagnostics;
- root-cause analysis of abnormal or recurring events;
- technical review of operating data and gas sample analysis;
- semiannual site visits with performance assessments.
The company positions the offering as a way to move support beyond reactive troubleshooting. By monitoring operating conditions continuously, PSB Services says it can help identify event sequences, distinguish root causes from symptoms and begin troubleshooting sooner than a traditional back-and-forth support process often allows. PSB says this earlier visibility is intended to support faster recovery, improved reliability and stronger asset performance over time.
Support access and annual package
Customers also receive priority access to OEM service and reduced hourly service rates, according to PSB. The service includes a structured annual support package with pre-purchased service hours. PSB says those hours can be used for alarm troubleshooting, process optimization and performance reviews, technical consultation and operator training.
The combination is designed to give PSB personnel a view of alarm activity and operating data while on-site teams retain operating authority. The semiannual visits add on-site performance assessments to the remote monitoring and diagnostic work, according to the company.
PSB says the pre-purchased hours are meant to provide a practical framework for ongoing operational support. The company lists alarm troubleshooting, process optimization and performance reviews, technical consultation and operator training as possible uses.
PSB describes the service as a layer of expert oversight on top of existing operations. The aim, according to the company, is to turn critical systems into continuously watched assets rather than black boxes. With OEM personnel reviewing live operating data and alarm sequences, PSB says customers gain a practical way to cut unplanned downtime, strengthen reliability and keep production running when every minute counts.